Enterprise software has changed drastically. Today’s workforce is more mobile and flexible than any generation of employees in the past, causing Enterprise software to adapt. Today’s software is more likely to be cloud-based, nimble and mobile than the clunky legacy versions of previous years.
Enterprise software is defined as “any software used in large organizations.” For many mid-sized and large organizations, it can encompass customer relationship management tools (CRM), enterprise resources planning (ERP), software for human capital management (HCM) and other solutions. Join us as we review five facts that illustrate just how quickly enterprise software is evolving.
1. Increased Adoption
There’s no question that enterprise software costs, including licensing and training fees, comprise a major portion of many companies’ IT budgets. However, average adoption rates among internal stakeholders are often remarkably low. In fact, many companies find that less than fifty percent of their desired user base fully adopts tech solutions.
In some cases, poor adoption can be the result of insufficient training initiatives or poor executive support. In many other situations, it’s a direct byproduct of an ineffective user experience (UX) or poor mobile applications. Selecting technologies that fit the way modern employees work can be crucial to driving strong adoption results.
2. Most Desired Features
At many organizations, simply adopting enterprise technology solutions that are mobile or cloud-based isn’t an inherent advantage. The latest trends in software features and functionality indicate that companies are using cloud and mobile to increase productivity and gain other benefits. These trends include:
- Real-Time Mobile Alerts for End User
- Increased Cloud Deployments for Scalability and Flexibility
- Spend Optimization through Smarter Cloud Adoption
3. Cloud Priorities
It’s challenging to discuss enterprise software and cloud adoption as separate topics. In fact, for many organizations, the two concepts are one and the same. When it comes to shaping their application hosting and cloud strategies for the year to come, studies indicate that the majority of organizations are focused on:
- Application Migration Methodologies
- Cloud Service Governance
- Cloud Brokerage
- Boosting Internal Cloud Talent
- Improving Business Cases
If you haven’t won full executive support for your enterprise software and cloud strategy, you may find yourself falling behind.
4. The Customer is King
Not all organizations are focused on investments to improve internal productivity. In fact, many of the latest initiatives in enterprise software are decidedly customer-facing. 47 percent of companies plan to increase their spending on software to support better “customer service” or “help desk” initiatives. It’s no surprise that many technology experts have dubbed 2016 “the year of the customer.”
5. Enterprise is Everywhere
CRM software has traditionally been a costly investment limited to mostly large organizations. However, research indicates that the fastest-growing aspects of the CRM user base are actually companies with 11 or fewer employees. Technology is no longer a luxury limited to large companies with expansive IT talent or huge budgets. The rapid growth of software-as-a-service (SaaS) is partially responsible for increased technology access among smaller organizations.
Enterprise software is no longer costly, slow and clunky. The latest statistics indicate that it’s increasingly cloud based, mobile and affordable for organizations of all sizes. Having a mobile or cloud strategy is no longer optional for companies of any size; In fact, it’s become a necessity to retain talent and compete. For information on hosting your enterprise software with an expert provider, contact us.