Category: Knowledge

IT Service Desk: The Importance of Continuous Training

IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service desk that values continuous training can give companies the edge when it comes to resolving IT issues and fulfilling service requests.… Read more »

FedRAMP Risk Management Framework

Click the four areas on this infographic to see how FedRAMP has simplified the National Institute of Standards and Technology’s Risk Management Framework. Content loading… Please enable javascript!

Set-by-Step Guide to Setting Up Your Repositories

Managed Public Cloud

The application management and support industry changed when GitHub entered the game and completely transformed the way software is built. By combining and moving collaboration and code review into the development process, developers and software companies have been able to focus on other, more important things. Companies looking to effectively manage and customize their workflows,… Read more »

The GDPR is almost here! Are you ready?

On May 25th, 2018, the General Data Protection Regulation (GDPR) goes into effect. Any customer who has information regarding a person residing in the EU must be able to find, present, and remove information if requested by that person. Such information could be accounts, customer records, or even just email addresses for opt-in newsletters. Have questions?… Read more »

Goodbye Passwords: Using Biometric Authentication for Your Business

Who isn’t concerned about hackers and internet safety these days? Many businesses have began exploring ways to reduce hacking incidents, like ending passwords with biometric authentication. This high tech authentication solution uses faces, fingerprints or iris scans for identity confirmation. An Increase in Biometric Scans in the Workplace With a rise in the number of hacking… Read more »

A Hitchhiker’s Guide to the Government Cloud

I’ve participated in many webinars about FedRAMP. The attendees often have many questions, as well as, significant concerns about what the federal program means for the future of their organization. From these I’ve learned that there are a lot of people in the industry that want to know more. So, I thought it would be best… Read more »

6 Tips for First-Time Project Managers

Project management is a complex job; it requires technical expertise, great communication skills, leadership, organization and more. Because of its vast responsibilities, it often takes new project managers months – or even years – to master the job’s core functions. But it doesn’t have to. Here are six tips for project managers who are getting… Read more »

Top 5 Code Editing Programs

Coding software helps programmers to create reliable code. Here are five of the best coding programs currently available, along with a discussion of which programming languages are best to use with each. 1. Sublime Text Programmers looking for a lightweight editor that is extremely stable and fast should consider Sublime Text. While the full version… Read more »

5 Project Management Best Practices

Project management is a constantly changing field; an ever-shifting market and a regular influx of new technologies means project managers need to stay caught up with industry trends to apply new learnings to their work. But there are some core principles that apply regardless of the project, technology or tooling used. Here are five best… Read more »

Sound Phishy? Legit VS Phishing Emails

On a daily basis, organizations and individuals are subjected to attempted phishing scams. With the constant barrage of malicious emails, it’s understandable why so many fall victim to ransomware or other malware. After all, occasionally you’ll find an email that looks authentic enough to win us over (who wouldn’t want to wire an advance fee… Read more »