Company Values

An Industry Leader In Technology & Support

1. Wow the customer every time, every engagement with integrity and no exceptions.

To say we place customer priorities first would be putting it mildly. We don’t want to meet our customers’ expectations; we want to exceed them in every way possible. This includes every aspect of our business including customer service, account management, billing and reception. If a problem or question does arise, we have an average five-minute response time (yes, 300 seconds). The reply call isn’t from an auto-responder or an operator, but from a Tier 3 technician who is aware of the client’s system and service, and has a solution in the works.

Contegix clients are our biggest fans and promoters, and they rely on us to worry about things, so they don’t have to. Nothing could happen here without them, and their best interests are first and foremost in every action we take.

2. Respect people, time and data.

Our customers are busy growing their business; their time and their data are priceless. Data is at the heart of every server, and our client’s best interest is at the core of every action. There is no convenient time for downtime or asking questions we should know the answer to.

We strive to be proactive with solutions before there are problems — regularly testing every system: loads, servers, ping, pipe, and power. We have imagined every worst-case scenario, and have planned for it. Our clients depend on us for mission-critical solutions so they can focus on their business. When a problem arises, there’s no “winging it” — we’ve got a solution ready. Our Tier-3 support team works from a continually improving playbook, built on a foundation of our best practices, processes and methodologies.

3. Foster communication through transparency.

Experience has taught us that it’s easier just to tell the truth, and we refuse to hide behind jargon or keep details to ourselves. Whether it’s with our employees, partners, or clients we know that nothing builds trust better than simple, straightforward facts. Clear communication keeps everyone on the same page, and leads to faster, better solutions. We know that when we remain completely transparent, our respect, passion and integrity show through at every turn.

4. Innovate.

Technology isn’t our industry; it’s our passion. We leverage technology and innovation in everything we do. Whether it’s building a system that puts a Tier-3 engineer on a ticket within 5 minutes, or building a system that puts pertinent information at the tip of our customer service reps fingers, if it doesn’t exist, we’ll build it.

We don’t only rely on technology to innovate, some of our innovations are decidedly low-tech. Our employee incentive programs and team huddles keep our staff motivated, informed and on-track. Innovation is how we help our clients and partners maintain their advantages and achieve their greatest potential.

5. Rapid accelerated growth.

If you’re going to change the world of hosting, you don’t want to wait until tomorrow. We set aggressive goals, and work hard to beat them. Our employees are encouraged to question everything – systems, processes and technology – so we can continuously improve. We know that the faster we grow our business, the better we’ll be equipped to help grow yours.