Gliffy® is an independent company that creates web-based diagramming tools. Their innovative products make it easy to create, share, and collaborate on a wide range of diagrams, allowing people to communicate more clearly, boost innovation, improve decisions, and work more effectively.
With a product that lives and operates 100% online, Gliffy has serious and unique hosting needs. That’s why they chose Contegix to manage and host their web-based platform—because they knew that Contegix could build a customized hosting solution that was reliable, secure and backed by a superior support team. An example of that high level of support is when Contegix’s team worked alongside Gliffy to help identify and solve a Denial of Service (DoS) attack.
Craig McElroy, CTO at Contegix, described the situation: “Gliffy’s website was receiving an onslaught of hits from thousands upon thousands of computers. We knew something was wrong right away. Within an hour we contacted Gliffy to let them know why their site was acting strangely.” “Contegix made us feel like we were in this together.”
Over the next month Contegix dedicated a team of engineers to work around the clock to explore solutions while also keeping Gliffy’s site as operational as possible. Gliffy CEO and founder Chris Kohlhardt added, “Contegix really went above and beyond the normal call of duty. We were updated daily and they made us feel like we were in this together. They even let us test out a firewall and experiment with increased bandwidth.”
“Despite the fact we’re a relatively small company, Contegix called in the big guns to help us out. We spoke directly with everyone on the team, including engineers and the CEO! The impact of this malicious attack was considerably less severe on our business, thanks to Contegix.”
As Gliffy’s business continues to expand, Contegix is proud to be a partner in both hosting the Gliffy site and products, and in supporting the success of Gliffy’s business.