Panera Bread® is a national chain of bakery-cafes that strives to offer their customers what they describe as an “everyday oasis.” In other words, their business is all about delivering quality ingredients and turning them into delicious meals, baked fresh everyday.
As a company that prides itself on building trust in relationships with customers and communities, Panera Bread needed a hosting company that could provide reliability with responsive 24-hour support. That’s why they chose Contegix to maintain security and deliver managed dedicated hosting for the brand’s customer-facing websites: www.panerabread.com and www.mypanera.com.
Nick Brawley, Senior Web Manager at Panera Bread, describes the working relationship between his company and Contegix: “They’re truly an extension of my team. And now that we’re growing, it’s clear how advantageous it is to have a support structure that’s so reliable.”
Beyond technological solutions, it’s also the superior level of support and trust Contegix delivers that has been the reason Panera Bread continues to host with Contegix. Contegix works alongside Brawley and his team to deliver the critical customer-facing web presence of Panera Bread, especially during peak-traffic hours during meal times. Brawley explains:
“The Panera Bread web department is constantly deploying updates to the site and modifying content, design elements and functionality. Even during off-hours, when many of these updates are implemented, I can always rely on Contegix to support our efforts. No matter the time or day, I can reach someone who understands our needs and knows our account. It feels like Contegix is always giving us a high priority.”
As Panera Bread continues to grow on a national scale, Contegix is proud to be their partner in providing technology solutions that power their business goals and serve their customers.