Frequently Asked Questions

Colocation and Managed Colocation

 

Who actually supplies the server?

In the industry, colocation infers that the server belongs to you, while the hosting provider supplies power, network, and security. Normally, Contegix customers supply the hardware fully configured and ready to simply plug in and run.

 

 

What is Contegix's Uptime Guarantee?

Contegix provides our clients with a written 100% uptime guarantee for your network and power supply.

 

 

What Contegix Colocation plan is right for me?

Depending on the level of management you require and the amount of space you need, Contegix offers flexible Colocation solutions. Depending on your size or privacy concerns we have plans that range from shared cabinets, private locked cabinets or private suites to store your servers and equipment. Additionally we offer optional management and administration which includes the hardware, operating system, applications, software, and infrastructure, including the network and data center operations. Our engineers are responsible for installing, managing, and updating security patches. We also proactively monitor all of our managed servers so we can make corrections or enhancements as necessary. Check out our section on colocation for more information.

 

 

What level of support is offered with Contegix's Colocation services?

All Contegix Colocation solutions offer the three P's: Power, Pipe and Ping. Contegix guarantees 100% uptime for your power supply and network, as well as around the clock monitoring that your servers are available. 24x7 support for configuration, application performance monitoring and management is available for Contegix's Managed Colocation customers.