Why Contegix Is Passionate About Support
Contegix believes that the key to a great customer experience is a quality support team. If infrastructure is the backbone of a hosting company, then the support team is the heart and brain.
Our mission is to treat our customers like we wanted to be treated. With Contegix, you can be assured of prompt communication and service—the number one complaint of purchasers of competing high-end hosting products. When you have an issue, we promise to respond with a qualified engineer who can address your questions in under 5 minutes, every time. In many cases, we'll be calling to tell you we fixed a problem before it affected you. When there is a more complicated issue, we'll be in constant communication with you until it's resolved.
Contegix's staff is comprised of not only qualified engineers, but also engineers eager to learn new ways to help you do business better. We're good at what we do because we're curious about what works best. Our staff is hired because they view learning as a lifetime value - new programs, new applications and new uses for longstanding products are fun for us to discover. Ultimately, our business rests on recommending and working with the best applications we can find. That commitment benefits our clients enormously, especially when you're used to support that stops at reboots and operating system installs.
“People don't believe me when I say our response time is under 5 minutes. But it's true. I know, because I've been helping keep that record perfect for six years running.
—Craig McElroy,Contegix, since 2003
Contegix Management & Support Services
For organizations interested in experiencing Contegix's world-class support, you can expect around-the-clock, professional and proactive service from our team of on-site experts. We'll provide comprehensive management and administration for the hardware, operating system, applications, software, and infrastructure, including the network and data center operations. You'll also see how serious we are about security, as we'll actively provide you security management including installing, managing, updating and monitoring security patches, as well as service pack testing and installation. Finally, we'll be proactively monitoring all of your managed servers and the availability of your applications so we can make corrections, modifications and changes as necessary. Often times, we'll be advising you of changes to be made or actions we'll need to take to prevent problems before they occur.
