Our Guarantees

We Don’t Just Promise Great Service, We Guarantee it.

 

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100% NETWORK UPTIME GUARANTEE

At Contegix, we ensure your network connection is available 100% of the time, in writing. From our redundant core, to our quality network equipment from Juniper and Brocade Networks, every network connection is intelligently routed between our 4 network providers.

 

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100% POWER UPTIME GUARANTEE

We’ve built our data centers to be supplied by multiple sources of electricity from public and private, regulated and deregulated power-sellers, in addition to generator back-ups onsite. We are absolutely confident in our ability to supply you with continuous power 100% of the time. So confident, in fact, we put it in writing in every SLA.

 

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30-MIN REPLACEMENT TIME

Every piece of equipment at Contegix is sourced from reliable vendors and is stocked as a N+1 facility. That means for every piece of equipment, we have at least one spare at our data center to replace it. In addition, all of our engineers are certified experts and are onsite to assist in the replacement of any equipment immediately. Therefore, we can offer you a guaranteed, 30-minute replacement time for any of your critical business infrastructure.

 

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24/7 GO BEYONDTM SUPPORT & SERVICE

When you call our Go Beyond support team, you’ll speak to a person immediately. You’ll also have the opportunity to speak with Tier 3 Engineers should the need arise. Not only are we here for you every minute of every day, we constantly monitor all of our networks, which allows us to identify and address issues before they become larger problems. It’s this proactive and accessible Go Beyond approach that separates Contegix from any other hosting provider.

 


What Our Customers Say

 

“As a hosting environment, Contegix is extremely customer driven. They respond very quickly. They do what needs to be done, even if it is not exactly spelled out in the agreement. They are very easy to work with. I am very happy!”

Didier Bloch, Director of IT, Usablenet