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Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

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Leveraging Managed Services and IT Support Partners for the Healthcare Industry

Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market.

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Outfitting the Public Sector for a Digital Future

Government teleworking is on the rise—the Social Security Agency recently converted 4,000 call center employees to at-home agents, for instance. This movement to remote work has been exacerbated by the pandemic, but public sector agencies at the federal, state and local levels are poised to benefit from thoughtful IT activity as a result.  

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Managed Services and IT Support for Higher Education

Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education.

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Why Disaster Recovery as a Service is a Must for Businesses During (and After) the Pandemic

When a natural disaster occurs, businesses worry about things like the safety of their employees or possible damage to an office space. But there’s another important factor to consider: the status of their data centers. 

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What Higher Demand for Virtual Learning Means for Higher Education

Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.

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Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner. 

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Contegix Welcomes Jon Pugh as Director of Product, Open Source for BlackMesh Drupal Offerings

Contegix is excited to welcome Jon Pugh, Drupal expert, evangelist and creator of DevShop to the team. John recently joined the company as Director of Product, Open Source. In this role, Jon is responsible for guiding the company’s Drupal strategy to build products to ensure a seamless developer experience.