IT Service Desk: The Importance of Measuring Quality Assurance

Quality is not an act, it’s a habit.  Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.  Habit becomes Behavior, and groups of Behavior form a Culture.  Evaluating and measuring Quality Assurance in the Service Desk is… Read more »

Top 5 Drupal Modules for Marketers

The Drupal content management system has a lot of powerful features built-in for marketers, but it truly shines when it comes to the add-on modules. Whether a marketer is looking for integration with their preferred automation tool or a way to optimize content marketing efforts, Drupal has a module available. Here are five of the… Read more »

5 Advantages of Drupal 8

Upgrading a content management system can be a massive undertaking. Companies using Drupal 7 may be wary of moving to Drupal 8, but there are many advantages to changing to the latest version. 1. Mobile-first Architecture Content consumption on smartphones and other mobile devices continues to rise. Desktop-centric architecture makes it difficult to offer a… Read more »

The Cost-Saving Benefits of an IT Service Desk Partner

As a company expands, there comes a time when it must decide if hiring a partner for its IT service desk makes sense, and cost plays a huge role in making that decision. Outsourcing an IT service desk can offer several cost-saving benefits for a business: 1. Labor Costs Reduced When a business outsources its… Read more »

Channel Partnership Success with WDG

For Contegix, partnerships are about building relationships. We want to know the people behind brands that we rely on for our technology needs. We want to know the ins and outs of the companies that we recommend to our customers. Most importantly, we want them to know us, so they can recommend Contegix with confidence.… Read more »

Service Desk: What do we do?

The Contegix Service Desk is here to help no matter what your issue is. From password resets to updates, we have saved in-house IT teams from handling countless issues. However, the typical requests aren’t the ones that are the most interesting or noteworthy.  Our team has handled some issues that were, a bit outside of… Read more »

IT Service Desk: Why Management Reports Matter 

Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and an important indicator of the level of service customers should receive. Though, just as important, are… Read more »

Contegix named a Top Workplace in St. Louis

The following Press Release was issued today announcing that Contegix was named a Top Workplace in St. Louis by the St. Louis Post-Dispatch. Knowing that this is a result of employee survey feedback, we are delighted to receive this recognition. Contegix named a Top Workplace in St. Louis Technology company receives high marks from employees in… Read more »