5 Differences Between Help Desk and Service Desk

When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk? Are the two really all that different in what they do? The answer is yes. In many ways, the service desk is an evolved version of the IT help desk, but knowing the differences… Read more »

Federal Cloud Computing: Public or Private Cloud?

The Capital Beltway is 64 miles of interstate surrounding Washington, D.C. Shaped as a loop (hence the “belt”), the Beltway has an outer circle and inner circle and runs contiguously with other major interstates. Unless you’ve driven on it, you may not know that the highway is typically congested with never-ending construction projects, poor driving… Read more »

FedRAMP Risk Management Framework

Click the four areas on this infographic to see how FedRAMP has simplified the National Institute of Standards and Technology’s Risk Management Framework. Content loading… Please enable javascript!

Set-by-Step Guide to Setting Up Your Repositories

Managed Public Cloud

The application management and support industry changed when GitHub entered the game and completely transformed the way software is built. By combining and moving collaboration and code review into the development process, developers and software companies have been able to focus on other, more important things. Companies looking to effectively manage and customize their workflows,… Read more »

The GDPR is almost here! Are you ready?

On May 25th, 2018, the General Data Protection Regulation (GDPR) goes into effect. Any customer who has information regarding a person residing in the EU must be able to find, present, and remove information if requested by that person. Such information could be accounts, customer records, or even just email addresses for opt-in newsletters. Have questions?… Read more »

Goodbye Passwords: Using Biometric Authentication for Your Business

Who isn’t concerned about hackers and internet safety these days? Many businesses have began exploring ways to reduce hacking incidents, like ending passwords with biometric authentication. This high tech authentication solution uses faces, fingerprints or iris scans for identity confirmation. An Increase in Biometric Scans in the Workplace With a rise in the number of hacking… Read more »

A Hitchhiker’s Guide to the Government Cloud

I’ve participated in many webinars about FedRAMP. The attendees often have many questions, as well as, significant concerns about what the federal program means for the future of their organization. From these I’ve learned that there are a lot of people in the industry that want to know more. So, I thought it would be best… Read more »

6 Tips for First-Time Project Managers

Project management is a complex job; it requires technical expertise, great communication skills, leadership, organization and more. Because of its vast responsibilities, it often takes new project managers months – or even years – to master the job’s core functions. But it doesn’t have to. Here are six tips for project managers who are getting… Read more »

FedRAMP Compliance from a Project Manager’s Perspective

So you’ve just found out that your government agency is moving their portfolio to FedRAMP. Now what do you do? If you’re a project manager (PM), the answer can get a bit complicated; getting your organization on the right track to FedRAMP can often be a long and arduous process with lots of moving pieces.… Read more »