Your Guide to Migrating to Drupal 9
The time has come to prepare to update your site as the 2020 release of Drupal 9 draws near. While in the past, the massive changes between Drupal versions made developers cringe at the thought of migrating, the process has gotten much simpler over the past few iterations.Read more
Atlassian Hosting: Advantages of using a FedRAMP-Authorized Provider
One of the most challenging topics any IT team might find themselves struggling with is Federal security compliance.Learn more
Contegix Launches Managed Services for Drupal on AWS
Contegix is offering a managed services solution for companies with Drupal sites on Amazon Web Services, enabling businesses to focus on delivering the best digital experiences to their users, rather than configuring website infrastructure.Read More
5 Differences Between Help Desk and Service Desk
When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk?
Service Desk: Why First Contact Resolution Matters
It’s important to complete what needs to be done the first time around with a goal of achieving first contact resolution (FCR).
IT Service Desk: The Importance of Continuous Training
Leveraging an IT service desk that values continuous training can give companies the edge when it comes to resolving IT issues and fulfilling service requests.
IT Service Desk: The Importance of Measuring Quality Assurance
Evaluating and measuring Quality Assurance in the Service Desk is important because it ensures continuous improvement in consistency and quality of customer interactions across all channels.
IT Service Desk: Why Management Reports Matter
Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.