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Managed Services and IT Support for Higher Education

Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education.

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Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner. 

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Enterprise Security and Remote IT Support—A Match Made in Necessity

Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.

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What a Remote Set-Up (and Upkeep) Looks Like in the Face of a New Work From Home Reality

If you’re reading this, you likely got here thanks to home wifi. And the implications of that mean much more for your company than simply connecting employee hardware to employer networks.

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IT Support in a 24x7 Work Environment

Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past 15 years, according to the Federal Reserve. 

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How Your IT Team Can Build Integrated Service Infrastructure and Overhaul Client Support Processes

Organizations across industries are re-evaluating the efficiency of their business operations from the C-suite to the IT department to the call center. A central reason: business demands increase in complexity along with advancements in technology that aim to keep pace with overall company growth and evolving customer demands. Meanwhile, many IT teams are so focused on executing on daily tasks that more strategic initiatives languish on the to-do list.

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5 Differences Between Help Desk and Service Desk

When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk?

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Service Desk: Why First Contact Resolution Matters

It’s important to complete what needs to be done the first time around with a goal of achieving first contact resolution (FCR).