Your Guide to Migrating to Drupal 9
The time has come to prepare to update your site as the 2020 release of Drupal 9 draws near. While in the past, the massive changes between Drupal versions made developers cringe at the thought of migrating, the process has gotten much simpler over the past few iterations.Read more
Atlassian Hosting: Advantages of using a FedRAMP-Authorized Provider
One of the most challenging topics any IT team might find themselves struggling with is Federal security compliance.Learn more
Contegix Launches Managed Services for Drupal on AWS
Contegix is offering a managed services solution for companies with Drupal sites on Amazon Web Services, enabling businesses to focus on delivering the best digital experiences to their users, rather than configuring website infrastructure.Read More
Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
Managed Services and IT Support for Higher Education
Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education.
Moving from Remote-Ready to Remote-Resilient
According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner.
Enterprise Security and Remote IT Support—A Match Made in Necessity
Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.
What a Remote Set-Up (and Upkeep) Looks Like in the Face of a New Work From Home Reality
If you’re reading this, you likely got here thanks to home wifi. And the implications of that mean much more for your company than simply connecting employee hardware to employer networks.
IT Support in a 24x7 Work Environment
Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past 15 years, according to the Federal Reserve.
How Your IT Team Can Build Integrated Service Infrastructure and Overhaul Client Support Processes
Organizations across industries are re-evaluating the efficiency of their business operations from the C-suite to the IT department to the call center. A central reason: business demands increase in complexity along with advancements in technology that aim to keep pace with overall company growth and evolving customer demands. Meanwhile, many IT teams are so focused on executing on daily tasks that more strategic initiatives languish on the to-do list.
5 Differences Between Help Desk and Service Desk
When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk?