Blog
Featured Posts
Low, Moderate or High: What FedRAMP Impact Level is Right for You?
Achieving the FedRAMP certification is a requirement for organizations working with government agencies. FedRAMP is a necessary compliance framework to ensure the proper level of security is in place for cloud products and services.
Read more
Should I Migrate to Atlassian Cloud?
Organizations that migrate to a single SaaS-based model can more clearly define digital processes and workflows, as well as streamline technology and infrastructure in a way that maps to specific corporate goals—placing IT in the driver’s seat.
Learn more
How the Public Sector Can Enable DevOps with Jira’s Latest Updates
Stringent regulations surrounding compliance and security requirements, limited funding and changing priorities within the public sector are all key factors.
Read More
How Jira Service Management Can Simplify ITSM During Mergers and Acquisitions
A merger or acquisition is a major business transformation, requiring organization leaders to integrate new departments and unify two different companies’ technology and systems. Several aspects of this work, including issuing employees updated email addresses, laptops, and access permissions, as well as building new workflows for recently joined teams, fall under the scope of the organization’s IT Service Management (ITSM) strategy.
Level Up Your Service Management with 5 New Jira Features
Atlassian’s Jira Service Management is an indispensable tool used by over 45,000 organizations to manage service requests and build agile teams in IT and beyond. While JSM is rooted in IT service management, it can help every team provide quality, efficient responses to service requests. From document approval in the legal department to employee onboarding in HR, JSM improves communication and response efficiency, keeping business goals and service operations aligned.
How Jira Service Management Brings New Opportunity for Your Entire Enterprise
What comes to mind when you think about agile workflows and service management platforms? For many, these tools are associated with software and IT teams, which need flexible platforms to document, assign, and track tasks. But the reality is that every part of the enterprise can benefit from digital tools that streamline workflows and organize business-critical operations, especially now that so many teams are digital-first and remote.
Unleash your ITSM potential at Pink23
Contegix and Appfire invite you to join them at Pink23's Annual ITSM Conference, Feb 26th-Mar 1st 2023 in Las Vegas. Explore best practices, methodologies, our SYNTHESIS Solutions Platform and network with industry leaders.
ITSM: Atlassian Jira Service Management (JSM) vs ServiceNow | Gartner Magic Quadrant™
2022 is shaping up to be the best year yet for Jira Service Management (JSM).
ITSM Migration: 6 Recommendations from Experience
Solomon Gifford, the Senior Director of Product Development at Contegix provides a first-hand account of his first ITSM migration: the challenges and lessons learned:
ITSM Two Horse Race: 60% Market Share for Atlassian & ServiceNow
Back in January 2020, we released an article on "Is the ITSM Market Quickly Becoming a Two-Horse Race?" Now with the latest release of Apps Run the World's report, we can see that this prediction has come true. In Apps Run The World's previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 58% of the ITSM market.