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Transition to Atlassian Cloud in 10 Steps
Planning a cloud migration today won't just help organizations meet the upcoming deadline: Transitioning as early as possible allows users to leverage platform capabilities that are exclusively on Atlassian Cloud.
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ITSM Two Horse Race: 60% Market Share for Atlassian & ServiceNow
Jira Service Management (JSM), Atlassian's ITSM offering, has impressed most over this period and has boosted its market share significantly. 18.5% of all ITSM revenue now comes through JSM.
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6 Ways Customization Can Help You Get the Most From Jira
What do organizations Cisco, Pfizer and Walmart all have in common? Despite having vastly different products, services, organizational goals, team structures, and customers, each of these businesses runs on Atlassian’s Jira platform.
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Agile for ITSM: Four Ways Jira Service Management Can Resolve Problems and Make Your Clients Happy
As the need to deliver online service support grows, IT service management (ITSM) teams, the long unsung heroes behind organizations’ support efforts, are being thrust into the spotlight. These teams are responsible for meeting the growing demand for high-quality support experiences, such as providing first-class ticketing and online service management systems. However, existing processes or tools are not designed to meet the pace of today’s “always-on” world and can often hinder ITSM teams from rapid responses to internal or client issues.
Security-First State of Mind: The Evolution from Agile to DevOps to DevSecOps
Agile development rose to prominence over a decade ago as developers needed faster, more efficient processes to deliver high-quality software releases. But despite the rise of agile, silos between development and operations teams still created bottlenecks slowing down the development process. DevOps, which brings together development and IT teams, emerged as the next evolution in development to boost collaboration and release better software, faster.
Why Jira Service Management is Beating ServiceNow
For years, ServiceNow was the leader of ESM and ITSM. Its massive capability list and widespread adoption through discounted upfront sales made it ubiquitous in the IT community and relatively quickly – a tried and true corporate tool. You could do anything with ServiceNow, arguably you still can.
The Importance of DevSecOps
The DoD Office of the Chief Information Officer provides policy and guidance regarding the development and utilization of software and hardware. These resources, paired with industry best-practices, play a significant role in shaping the DoD’s adoption of DevSecOps and Zero Trust Architecture.
4 Ways Organizations Can Reshape Their Approach to Application Security
From the dev team scrum to the boardroom and even within the oval office, software security has emerged as a top priority. Yet, inside these organizations, teams are still struggling to determine who is actually responsible for it.
Atlassian + Percept.AI
In January 2022 Atlassian announced the acquisition of Percept.AI, an automated AI support tool. Percept.AI uses AI to power their virtual agent technology, helping organizations automate tier-1 support interactions while allowing for seamless transitions to human experts without context being lost. This acquisition is big news for Atlassian and in particular Jira Service Management (JSM).
How Atlassian’s Unique Approach to IT Service Management Tools Can Support Your Organization
Over the past year and a half, the heroic efforts of IT teams have played a pivotal role in keeping businesses and services alive by building digital experiences to support a remote-first world. But even as IT departments shift gears from “emergency mode” to looking ahead to the future, the pace of digitalization is unlikely to slow down anytime soon. Going forward, IT professionals will still be essential to enable business-critical operations and optimize digital experiences to meet the needs of users.
Accelerating DevSecOps in the Public Sector
Secure software development, while important for any organization, is especially critical within the public sector, where highly sensitive information is processed. For government IT teams, complying with complex regulations such as FedRAMP (a standard specifically developed to protect government data) is a required aspect of software development.
ITSM Two Horse Race: 60% Market Share for Atlassian & ServiceNow
Back in January 2020, we released an article on "Is the ITSM Market Quickly Becoming a Two-Horse Race?" Now with the latest release of Apps Run the World's report, we can see that this prediction has come true. In Apps Run The World's previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 58% of the ITSM market.