Blog
Featured Posts
Transition to Atlassian Cloud in 10 Steps
Planning a cloud migration today won't just help organizations meet the upcoming deadline: Transitioning as early as possible allows users to leverage platform capabilities that are exclusively on Atlassian Cloud.
Read more
ITSM Two Horse Race: 60% Market Share for Atlassian & ServiceNow
Jira Service Management (JSM), Atlassian's ITSM offering, has impressed most over this period and has boosted its market share significantly. 18.5% of all ITSM revenue now comes through JSM.
Learn more
6 Ways Customization Can Help You Get the Most From Jira
What do organizations Cisco, Pfizer and Walmart all have in common? Despite having vastly different products, services, organizational goals, team structures, and customers, each of these businesses runs on Atlassian’s Jira platform.
Read more
How Financial Services Businesses Can Maintain Security While Transitioning from Legacy ITSM Tools
In financial services today, smooth digital operations are as important to the success of a business as the financial products it offers. Even though the financial services industry is undergoing rapid digital transformation in product offerings, an astounding 45% of financial services firms have low maturity in their own IT service management (ITSM).
Seven Summer Updates for Atlassian Users
A fundamental pillar of agile development is continuous improvement. So as the leading provider of agile collaboration and service delivery tools, Atlassian is continuously improving its tools, too. Here, we’ll explore forecasted Atlassian updates slated to be released over the summer and into the fall. From enhanced migration capabilities to improved approval management features, these updates are designed to provide teams with more control over their Atlassian environment.
Fuel Efficient ITSM with Atlassian’s Latest AI Features
For several months, AI—specifically generative text applications—have been top of mind in the tech sector. And now, Atlassian Intelligence is bringing that functionality to Atlassian’s product suite, enabling users to automate support in Jira Service Management, and accelerate efficient IT Service Management (ITSM) across their organization. But what is ITSM and why should organizations practice it at all?
Why Your ITSM Strategy Matters More in an Uncertain Economy
With 130,000 tech employees laid off already this year, the industry is in a state of flux—and so are IT departments. As company priorities and team structures shift during an uncertain economy, IT teams often receive a sudden influx of tasks related to onboarding and offboarding, access management, and other service desk requests.
How Jira Service Management Can Simplify ITSM During Mergers and Acquisitions
A merger or acquisition is a major business transformation, requiring organization leaders to integrate new departments and unify two different companies’ technology and systems. Several aspects of this work, including issuing employees updated email addresses, laptops, and access permissions, as well as building new workflows for recently joined teams, fall under the scope of the organization’s IT Service Management (ITSM) strategy.
Level Up Your Service Management with 5 New Jira Features
Atlassian’s Jira Service Management is an indispensable tool used by over 45,000 organizations to manage service requests and build agile teams in IT and beyond. While JSM is rooted in IT service management, it can help every team provide quality, efficient responses to service requests. From document approval in the legal department to employee onboarding in HR, JSM improves communication and response efficiency, keeping business goals and service operations aligned.
How Jira Service Management Brings New Opportunity for Your Entire Enterprise
What comes to mind when you think about agile workflows and service management platforms? For many, these tools are associated with software and IT teams, which need flexible platforms to document, assign, and track tasks. But the reality is that every part of the enterprise can benefit from digital tools that streamline workflows and organize business-critical operations, especially now that so many teams are digital-first and remote.
Unleash your ITSM potential at Pink23
Contegix and Appfire invite you to join them at Pink23's Annual ITSM Conference, Feb 26th-Mar 1st 2023 in Las Vegas. Explore best practices, methodologies, our SYNTHESIS Solutions Platform and network with industry leaders.
ITSM: Atlassian Jira Service Management (JSM) vs ServiceNow | Gartner Magic Quadrant™
2022 is shaping up to be the best year yet for Jira Service Management (JSM).