Category: Service Desk

IT Service Desk: The Importance of Measuring Quality Assurance

Quality is not an act, it’s a habit.  Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.  Habit becomes Behavior, and groups of Behavior form a Culture.  Evaluating and measuring Quality Assurance in the Service Desk is… Read more »

The Cost-Saving Benefits of an IT Service Desk Partner

As a company expands, there comes a time when it must decide if hiring a partner for its IT service desk makes sense, and cost plays a huge role in making that decision. Outsourcing an IT service desk can offer several cost-saving benefits for a business: 1. Labor Costs Reduced When a business outsources its… Read more »

Service Desk: What do we do?

The Contegix Service Desk is here to help no matter what your issue is. From password resets to updates, we have saved in-house IT teams from handling countless issues. However, the typical requests aren’t the ones that are the most interesting or noteworthy.  Our team has handled some issues that were, a bit outside of… Read more »

IT Service Desk: Why Management Reports Matter 

Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and an important indicator of the level of service customers should receive. Though, just as important, are… Read more »

IT Service Desk: The Importance of Continuous Training

IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service desk that values continuous training can give companies the edge when it comes to resolving IT issues and fulfilling service requests.… Read more »

5 Differences Between Help Desk and Service Desk

When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk? Are the two really all that different in what they do? The answer is yes. In many ways, the service desk is an evolved version of the IT help desk, but knowing the differences… Read more »