Comprehensive solutions for the ongoing management, support and maintenance of your entire technical infrastructure. Contegix can help you make technology simple, manageable, and affordable.
Maximum Availability and Optimal Performance for Your IT Infrastructure
You need your IT staff for strategic and mission-critical projects, not overwhelmed with the day-to-day responsibilities of keeping your infrastructure running optimally.
Contegix takes care of your routine IT infrastructure monitoring and management around the clock, freeing up your IT staff to focus on higher-value projects. Working with us means you have a full team of highly skilled resources and sophisticated tools to help you manage risks, reduce costs, and make your business more efficient and productive.
Avoid the burnout of your IT team and get the most return on your IT investment.
We build close relationships with our customers, taking the time to get to know your team and understand your business. As a seamless extension of your IT team, you will get the highest level of service, exceptional talent, and custom solutions that meet your needs.
Managed Service Options
Managed Network Infrastructure
Securely managed, remote administration of complex networks by highly trained, certified personnel from local switch/router configurations to complex firewall and SD-WAN solutions designed for your business needs.
Highly available, virtual server administration for onsite, hybrid, and public/private cloud applications, fine-tuned to provide highest levels of user satisfaction and productivity.
Technical Operations Center
Round-the-clock monitoring and administration of critical systems (network, server, and storage) in our data center, on your network, or in the cloud, providing world-class service to keep your business running continuously and efficiently.
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The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Customer Service Week – Day 5
Today is the fifth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey.
Customer Service Week – Day 4
Today is the fourth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!
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