CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
ResourcesView all Resources
Managed Services and IT Support for Higher Education
As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education. Enlisting managed services and IT support partners can help.
Jira Project Management: A Step-by-Step Guide
Learn how to use Jira for project management, from creating projects in Jira to customizing them to meet your needs, in this complete guide.
Jira Tutorial: The Comprehensive Guide to Using Jira
Learn how to start using Jira in this comprehensive tutorial, with step-by-step instructions and detailed breakdowns of every aspect of working in Jira.
Ready to talk? Please tell us a little more and we'll be in touch shortly!