CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. All solutions are provided on top of the company’s BlackMesh Platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
ResourcesView all Resources
The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Customer Service Week – Day 5
Today is the fifth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey.
Customer Service Week – Day 4
Today is the fourth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!
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