CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
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We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Chat, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Technical Account Manager | No | Bi-weekly team meetings with TAM |
| Dedicated Online Chat | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Resources
View all Resources
Blog
Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
News
Contegix to Expand Public Sector Footprint as an Atlassian Verified Government Partner
DULLES, Va., June 30, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced its status as an Atlassian Verified Government Partner. Verified Government Partners have met Atlassian’s rigorous training criteria and have a proven track record of helping public sector organizations of all sizes achieve mission success. This new designation complements the company’s Atlassian Platinum Partner status.
Article
What is an IT Service Desk? Definition, Benefits, and Implementation
Discover what an IT service desk is, the benefits it can bring to your organization, and the most cost effective way to implement one in this guide.
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