CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
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We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Chat, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Technical Account Manager | No | Bi-weekly team meetings with TAM |
| Dedicated Online Chat | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Resources
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Contegix Appoints David Michaud as Vice President and General Manager for Managed IT Services Business
Reading, Pa., March 31, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced that it has named tech industry veteran David Michaud as its new as Vice President and General Manager for its Pennsylvania-based managed IT services business unit. Michaud will be responsible for driving the strategy and growth of Contegix’s managed IT services business unit, which includes an outsourced service desk, cloud infrastructure, IT administration, and hardware distribution.
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