CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. All solutions are provided on top of the company’s BlackMesh Platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Slack, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Client Delivery Manager | No | Bi-weekly team meetings with CDM |
| Shared Slack Channel | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Resources
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Featured
Ebook
The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Contegix Appoints Joe Deney as Chief Operations Officer
RESTON, Va., August 21, 2019 -- Contegix, the leading Managed Service Provider for digital applications, today announced that it has named Joe Deney as its new chief operations officer.
Blog
Why Website Performance is Your Secret Weapon In the Battle for Customer Experience
Your website is often the first interaction a potential customer has with your brand. Customers expect your site to load within three seconds.
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