CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. All solutions are provided on top of the company’s BlackMesh Platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Chat, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Technical Account Manager | No | Bi-weekly team meetings with TAM |
| Dedicated Online Chat | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Resources
View all Resources
Blog
Your Guide to Migrating to Drupal 9
The time has come to prepare to update your site as the 2020 release of Drupal 9 draws near. While in the past, the massive changes between Drupal versions made developers cringe at the thought of migrating, the process has gotten much simpler over the past few iterations. If you’re running a relatively recent version of Drupal, like Drupal 8 or even 7, upgrading to a new major version shouldn’t be much different than upgrading to a new minor one (i.e. going from Drupal 8.7 to 8.8). There is potential for challenges to arise, however, if you’re using deprecated code.
Blog
The Data Directive: Protecting Your Website in an Ever-Changing Regulatory Environment
With the onset of data analytics software and technology that tracks customer behavior, organizations today have more information about their customers than ever before.
Blog
Can Your Website Handle Cyber Monday?
If you’re an online retailer, you’ll likely never receive more traffic to your site in one day than you will on Cyber Monday. This is good news for your sales numbers. . . but only if users can complete transactions in a timely manner. If your e-commerce system isn’t capable, or your network can’t process the traffic spikes, your website can’t perform. This can lead to the loss of sales and maybe even customers all together. After all, a whopping 40% of customers will leave your site if it doesn’t load in 3 seconds.
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