CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Chat, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Technical Account Manager | No | Bi-weekly team meetings with TAM |
| Dedicated Online Chat | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
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Resources
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Podcast: Adventures in CI/CD
Listen to our recent podcast with the Lando team and our Sr. Director of CMS Product Development, Solomon Gifford, as they talk about the wild world of modern CI/CD providers, SecDevOps, and the quest to put the "dev" back in "DevOps". We recently collaborated with the Lando team on a guide to modern CI/CD providers to help developers take the next step in their CI/CD adventurers. This podcast is a follow-up to that article. A few things to listen for...
Deploying Drupal on AWS: Don’t Go it Alone!
After more than a year where in-person interactions took a back seat to online interactions, users’ expectations for digital experiences are higher than ever. In fact, more than half of U.S. consumers (65%) now prefer their brand experiences to be online. To keep pace with more digital-first consumers, a growing number of organizations are turning to cloud services.
Public Sector Drupal Sites Benefit from AWS Cloud But Still Have to Keep Compliance Top of Mind
As the shift to online services pervades in the wake of the pandemic, cloud adoption in the public sector continues to accelerate. To keep pace with the demand for digital operations, more government agencies are looking to hyperscale clouds like Amazon Web Services to meet a growing array of cloud needs. One such need is improving website infrastructure to deliver improved digital experiences using a combination of Drupal and cloud.