CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
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We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
| Features | Concierge | Advisor |
|---|---|---|
| Fully Customized Solution | Yes | Yes |
| Unlimited Sites | Yes | Yes |
| Drupal/WordPress Updates | Yes | Yes |
| OS Management & Updates | Yes | Yes |
| Root & SFTP Access | Yes | Yes |
| Nightly Backups | Yes | Yes |
| Security Scans/DDoS Protection | Yes | Yes |
| Site Migration | UAT + One go-live | Multiple UAT + go-lives |
| Performance | Best Practices and 24x7x365 incident response | Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response |
| 24x7x365 Access to Support Engineers | Phone and Online | Phone, Online, and Chat, with additional access to designated engineers |
| Monitoring | Platform monitoring, content checks, and custom monitoring | Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing |
| Monthly Review with Recommendations | No | Yes |
| Technical Account Manager | No | Bi-weekly team meetings with TAM |
| Dedicated Online Chat | No | Yes |
DevOps Services
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Resources
View all Resources
Contegix Expands BlackMesh Drupal Managed Service Offerings to Amazon Web Services
RESTON, Va., January 17, 2020 -- Contegix, the leading Managed Service Provider for digital applications, recently announced the expansion of its Blackmesh Drupal support services to sites hosted on Amazon Web Services (AWS). Organizations wanting to tap into Amazon’s global infrastructure of fast scaling and reliable servers can do so without giving up the personalized attention of a Managed Service Provider.
A Guide to Drupal Security: Recommendations, Vulnerabilities, and More
Learn about Drupal security vulnerabilities and advisories, plus security recommendations and best practices for Drupal 7, 8, and 9.
Blog
5 Ways Contegix and Atlassian Help Clients Achieve Digital Transformation
Moving beyond talking about "digital transformation" to implementing it across an organization is complicated. A recent report from Deloitte confirms that 48% of executives see introducing digital transformation-ready business models as a top priority, but only half of their companies are ready for such a move.
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