Events & Webinars
View Attended Events and Recorded Webinars
Powering your Help Desk with Jira Service Management
More and more organizations are looking for ways to improve the customer experience. In this presentation we discuss how applying IT Service Management (ITSM) best practices can take your service help desk to the next level!
The State of ITSM and Software Development
With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and it is a big trend in development.