Library
JSM Exposed: Navigating Key Features to Advance Service Delivery
Discover how JSM revolutionizes IT service delivery and empowers teams to excel in incident management and problem resolution. Demo included in this exclusive on-demand webinar!
Contegix Named an Official Atlassian ITSM Specialized Partner
Contegix, a leading Atlassian Platinum Solutions Partner in the U.S. and Canada, that delivers technical consulting services for the commercial enterprise and U.S. Federal markets, today announced that it has achieved Atlassian ITSM specialization.
3 Common Mistakes to Avoid in an ITSM Strategy
This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy. This eBook will cover: Goal Misalignment, ITSM Tooling, Effective Communication and more!
Powering your Help Desk with Jira Service Management
More and more organizations are looking for ways to improve the customer experience. In this presentation we discuss how applying IT Service Management (ITSM) best practices can take your service help desk to the next level!
Jira Service Management vs. ServiceNow: Comparison and Differences
Looking to choose an enterprise service management platform? Here is a feature-wise comparison between the top two solutions — Jira Service Management and ServiceNow.
The State of ITSM and Software Development
With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and it is a big trend in development.
Incident Management: Building an ITIL Process
Incident management involves identifying and resolving disruptions to IT services. Discover how to create a successful incident management process.
What is ITSM? Getting Started with IT Service Management
Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.