Library

Webinars

JSM Exposed: Navigating Key Features to Advance Service Delivery

Discover how JSM revolutionizes IT service delivery and empowers teams to excel in incident management and problem resolution. Demo included in this exclusive on-demand webinar! 

News

Contegix Named an Official Atlassian ITSM Specialized Partner

Contegix, a leading Atlassian Platinum Solutions Partner in the U.S. and Canada, that delivers technical consulting services for the commercial enterprise and U.S. Federal markets, today announced that it has achieved Atlassian ITSM specialization.

eBooks

3 Common Mistakes to Avoid in an ITSM Strategy

This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy. This eBook will cover: Goal Misalignment, ITSM Tooling, Effective Communication and more!

Webinars

Powering your Help Desk with Jira Service Management

More and more organizations are looking for ways to improve the customer experience. In this presentation we discuss how applying IT Service Management (ITSM) best practices can take your service help desk to the next level!

Article

Jira Service Management vs. ServiceNow: Comparison and Differences

Looking to choose an enterprise service management platform? Here is a feature-wise comparison between the top two solutions — Jira Service Management and ServiceNow.

Webinars

The State of ITSM and Software Development

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value.  This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate  “You Build It You Run It” models and it is a big trend in development.

Article

Incident Management: Building an ITIL Process

Incident management involves identifying and resolving disruptions to IT services. Discover how to create a successful incident management process.

Article

What is ITSM? Getting Started with IT Service Management

Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.