The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Contegix Appoints Joe Deney as Chief Operations Officer
RESTON, Va., August 21, 2019 -- Contegix, the leading Managed Service Provider for digital applications, today announced that it has named Joe Deney as its new chief operations officer.
Contegix Launches New CMS Solutions on its BlackMesh Platform
Contegix announced the launch of new solutions for applications that run on popular Content Management Systems (CMS) including Drupal, WordPress and Magento.
Contegix Appoints Elizabeth Clor as Chief Marketing Officer
Contegix, the leading Managed Service Provider for digital applications, today announced that it has named tech marketing expert Elizabeth Clor as its new chief marketing officer.
Top 8 Critical Members of a Drupal Team
Having trouble finding the right people to build your Drupal team? This booklet will help.
Hero’s Guide to Atlassian Management
This is a practical guide for the busy Atlassian manager.
Ultimate Guide to Creating Your Cloud Strategy
You need a cloud strategy. So how do you create one?
The Anatomy of an Optimized Drupal Environment
This infographic can be a good reference for you if you notice that the performance on your Drupal site is declining.