The Contegix Service Desk operates as a seamless extension of your IT team to solve problems and answer questions quickly and affordably. By keeping your end-users productive, it allows your IT staff to focus on strategic initiatives. Our knowledgeable and certified US-based team is comprised of bilingual analysts and we utilize a proven project methodology for onboarding and go-live success.
Choose the Best Fit for Your Organization
• Provides single point-ofcontact support for your entire organization during the off hours, weekends, and holidays.
• After-hours support and major incidents which require escalation will be taken care of by Contegix Service Desk.
• Eliminates the headaches of finding coverage for vacations and sick days.
• Serves as the single point-of-contact for your entire organization 24/7, including weekends and holidays.
• We aim to be the front line extension of your IT Team, allowing your IT Staff to focus on high level projects and initiatives.
• Reduce stress and resource drain while optimizing processes and service delivery.
• Favorable option when there are high security and compliance standards.
• Support model can be 24×7 combination of Dedicated during core business hours with roll over to shared model after hours.
• Allows for a smaller team of analysts, reducing the number of people with access to your data.
• Enables you to increase or augment your existing technical support capabilities.
• Careful allocation to ensure you receive the right resource for the assigned task.
• Flexible Contracts with service level agreement.
– Supplementary support on short notice.
— Short-term help to provide backfill, to troubleshoot an unforeseen issue, or to help out with routine support and maintenance.
– Long-term full managed services.