24/7 Service Desk

The Contegix Service Desk operates as a seamless extension of your IT team to solve problems and answer questions quickly and affordably. By keeping your end-users productive, it allows your IT staff to focus on strategic initiatives. Our knowledgeable and certified US-based team is comprised of bilingual analysts and we utilize a proven project methodology for onboarding and go-live success.


Choose the Best Fit for Your Organization

Off Shift

•  Provides single point-ofcontact support for your entire organization during the off hours, weekends, and holidays.

•  After-hours support and major incidents which require escalation will be taken care of by Contegix Service Desk.

•  Eliminates the headaches of finding coverage for vacations and sick days.

 

24/7

•  Serves as the single point-of-contact for your entire organization 24/7, including weekends and holidays.

•  We aim to be the front line extension of your IT Team, allowing your IT Staff to focus on  high level projects and initiatives.

•  Reduce stress and resource drain while optimizing processes and service delivery.

 

Dedicated

•  Favorable option when there are high security and compliance standards.

•  Support model can be 24×7 combination of Dedicated during core business hours with roll over to shared model after hours.

•  Allows for a smaller team of analysts, reducing the number of people with access to your data.

 

OnSite

•  Enables you to increase or augment your existing technical support capabilities.

•  Careful allocation to ensure you receive the right resource for the assigned task.

•  Flexible Contracts with service level agreement.

–  Supplementary support on short notice.
—  Short-term help to provide backfill, to troubleshoot an unforeseen issue, or to help out with routine support and maintenance.
–  Long-term full managed services.