24/7 Service Desk

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The Contegix Service Desk solves problems and answers questions – quickly and affordably – keeping your end-users productive and allowing your IT staff to focus on strategic initiatives.

Our ITIL best practice approach provides not only immediate support but also long term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) customers. Together, we help you secure the reputation of providing quality IT service to your organization. We pride ourselves on always striving to deliver First Contact Resolution (FCR)

Our experience, service level excellence, and commitment to your business success sets Contegix apart from other managed service providers.

And, all enterprise service desk solutions are customizable to meet your technical support requirements. The Contegix Service Desk functions as a seamless extension of your IT team – a powerful partnership.

  • 24x7x365 outsourcing, co-sourcing, or off shift only models for live answer Tier 1 and Tier 2 technical support
  • Knowledgeable, certified, US-based team with bilingual analysts
  • Proven project methodology for onboarding and go-live success
  • Support for custom business applications and processes as well as for standard hardware, software, and connectivity issues
  • ITIL based best practices and robust IT Service Management (ITSM) platform
  • Self-Service Portal, Service Catalog, and workflow capability to assign specific incidents and requests automatically to your Tier 3 team
  • Daily, weekly, monthly, quarterly reporting and trend analysis
  • Focus on the Customer Experience and Continuous Service Improvement