What is ITSM? Getting Started with IT Service Management

Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.


Powering Higher Education's Switch to Virtual Learning and the Cloud with Managed Services

The pandemic has been the driving force for change across industries, but higher education was dealt an especially heavy blow earlier this year. When colleges and universities were called to abruptly close down campuses in the spring, they were forced to transition residential operations online virtually overnight. Come fall, most higher ed institutions were still engaged in some form of virtual learning. 


Keeping Things Secure with Drupal

Drupal is a behemoth in the content management world. The 20 year-old open-sourced content management system powers over 600,000 websites. And for good reason, the open-sourced offering is highly customizable and always improving thanks to its strong community. But with great power comes great responsibility: from managing every piece of data that goes into Drupal to eliminating threats like data breaches and cyber intrusions that bombard its battle-tested CMS platforms.


How Atlassian Can Help Accelerate Public Sector Digital Transformation

As the pandemic persists, so does public sector digital transformation—in fact, it’s accelerating in many parts of the world.


A Guide to the Atlassian Product Suite

Looking for a digital solution to improve agility, efficiency or organization? There’s an Atlassian solution for that.  Atlassian’s suite of tools (Jira, Confluence, Trello, Bitbucket and more) have been adopted by thousands of companies worldwide. And with help from Contegix—the only Atlassian Platinum Partner that offers application support services, and private and public cloud deployment assistance—Atlassian tools can be successfully adopted and implemented by any company across a multitude of use cases.


Mapping the Evolution of Content Management Software With Drupal 7, 8 and 9

Content management software (CMS) plays a crucial role in today’s digital business world. A CMS makes it easy for companies to manage and update their websites and create a strong online presence. They are especially helpful for enterprises without an in-house web development team: Today’s CMS options are built so that individuals and businesses can maintain their existing website pages in a single interface without needing specialized technical knowledge. 


3 Ways An External Partner Helps Optimize CMS Platforms

A content management system needs to look as good and work as seamlessly on the backend as it does on a company’s website. Employees publishing content, updating or replacing code, and designing web features need to be able to locate resources within the CMS to complete their work with relative simplicity—regardless of the complexity of the job at-hand. 


Jira Service Desk Is Now A Forward-Thinking, Enterprise-Wide Solution

Jira Service Desk is beloved by its users: Across industries, this IT service management (ITSM) solution helps IT departments deliver rapid service, increase their flexibility and engage in heightened collaboration.