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The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Contegix Appoints Joe Deney as Chief Operations Officer
RESTON, Va., August 21, 2019 -- Contegix, the leading Managed Service Provider for digital applications, today announced that it has named Joe Deney as its new chief operations officer.
Why Website Performance is Your Secret Weapon In the Battle for Customer Experience
Your website is often the first interaction a potential customer has with your brand. Customers expect your site to load within three seconds.
Contegix Launches New CMS Solutions on its BlackMesh Platform
Contegix announced the launch of new solutions for applications that run on popular Content Management Systems (CMS) including Drupal, WordPress and Magento.
How Much Can Downtime Cost You?
Downtime can be devastating for your business. It can cost your business thousands and thousands of dollars in potential customers.
5 Differences Between Help Desk and Service Desk
When a business needs help fixing IT-related issues, who should they call — the IT help desk or a service desk?
Contegix Appoints Elizabeth Clor as Chief Marketing Officer
Contegix, the leading Managed Service Provider for digital applications, today announced that it has named tech marketing expert Elizabeth Clor as its new chief marketing officer.
Top 8 Critical Members of a Drupal Team
Having trouble finding the right people to build your Drupal team? This booklet will help.