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The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Jira Data Center: Everything You Need to Know
Definition: What Is Jira? Jira is a highly rated agile workflow planning tool offered by Atlassian. It was originally designed for software development teams to plan, track, and release new products. Eventually, non-software teams, such as business and operations, found the tool to be effective for tracking and communicating project workflow and status, and adopted the platform.
Contegix Appoints Partha Teerdhala as Chief Technology Officer
RESTON, Va., September 17, 2019 -- Contegix, the leading Managed Service Provider for digital applications, today announced that it has named tech industry veteran Partha Teerdhala as its new chief technology officer.
Drupal Hosting: Everything You Need to Know
While Drupal provides the framework for a website, Drupal hosting makes it accessible to visitors on the Internet. A Drupal hosting provider stores your website data on its server.
Contegix Appoints Joe Deney as Chief Operations Officer
RESTON, Va., August 21, 2019 -- Contegix, the leading Managed Service Provider for digital applications, today announced that it has named Joe Deney as its new chief operations officer.
Why Website Performance is Your Secret Weapon In the Battle for Customer Experience
Your website is often the first interaction a potential customer has with your brand. Customers expect your site to load within three seconds.
Contegix Launches New CMS Solutions on its BlackMesh Platform
Contegix announced the launch of new solutions for applications that run on popular Content Management Systems (CMS) including Drupal, WordPress and Magento.
How Much Can Downtime Cost You?
Downtime can be devastating for your business. It can cost your business thousands and thousands of dollars in potential customers.