Jira Pricing for Software, Service Desk, and Core Licenses

Jira is a popular project management tool built by Atlassian that organizations can use for everything from agile software development to IT support. Those interested in purchasing a Jira license must choose between the available hosting options for Jira — Server, Cloud, and Data Center — as well as decide which version of Jira best suits their needs — Core, Software, or Service Desk. They should also consider free trials, service plans, standard and premium subscription models, and payment schedules.

Let’s take a look at how you can navigate the Jira purchasing process to meet your business needs while minimizing costs, and cover the pricing details for all available hosting options and Jira products.

The Best Way to Buy a Jira License

The first question any organization should ask before purchasing a Jira license is whether to obtain a quote from Atlassian or obtain assistance from an Atlassian Solution Partner. Solution Partners help customers with implementation, configuration, and management of Jira and other Atlassian products. They come in three tiers:

  • Highly specialized vendors, or companies just beginning to build a relationship with Atlassian, are Silver Solution Partners.
  • The Gold tier includes established partners who have provided high quality service and good customer value across many clients.
  • Finally, Platinum partners like Contegix provide the highest level of service and meet the most stringent training requirements.

There are many benefits to purchasing through a Solution Partner:

  • By picking a specific provider, organizations can better align purchases with their business needs, ensuring that pricing options and contracts make financial sense and provide the best return on investment.
  • Bundling a license purchase with hosting, services, and support allows for more transparent pricing and possible discounts.
  • Solution Partners also make renewal easier, with more proactive options for extending contracts and co-terming, so licenses never need to expire. The best Atlassian Solution Partners send customizable alerts anticipating expiration dates and have dedicated support teams who can reach out and prevent any interruption to service.
  • Upgrading or downgrading your Jira instance to another user tier can be a complex affair. Solution Partners can accurately assess the factors that will affect your new pricing, calculate it, and ensure that you obtain maximum credit for your current purchases.
  • Atlassian provides access to temporary and developer instance keys on a self-service basis, as do most external software providers. With dev and temp keys, license owners can freely select their own plugins and software to use with Jira. However it can be complex knowing how to retrieve, apply, and manage these keys. Solution Partners can help navigate and facilitate the process.
  • Organizations can also get license keys faster through Solution Partners. Atlassian holds keys until payment has been received in full, while Solution Partners may release keys as soon as the software is invoiced.
  • Atlassian will recommend Solution Partners for demo purposes, or Marketplace vendors for their own products. Solution Partners can provide a cohesive demo across the core Atlassian tools, as well as the various plugin set the client may want.
Jira Purchasing

Jira Cloud vs. Jira Server vs. Jira Data Center

Regardless of the version of Jira you decide to purchase, you must choose among Jira Cloud, Jira Server, and Jira Data Center. Each of one of these three hosting options share a pricing scheme based on user tiers. The more users that need to be supported on the platform, the higher the monthly, annual, or one-time cost.

For Jira Software and Core, users are quite simply employee accounts, or the number of unique individuals who will be logging in to the software, whether to manage a team, track bugs, or post updates and complete tasks. Multiple people cannot share a login, and even a person who simply has an account for monitoring purposes counts as a user.

For Jira Service Desk, the pricing tiers are based on “agents,” because in this case the relevant employees are customer service agents, not end users and customers who contact an organization via the platform. There is no limit on the number of customers.

Jira Cloud Pricing

Jira Cloud allows organizations to use a Jira instance hosted by Atlassian, saving them the trouble of dealing with provisioning and managing their own hosting. Jira Cloud is most appropriate for small organizations that do not have the resources to host Jira themselves and lack any unusual performance or scaling needs. Organizations can always migrate to Jira Server or Data Center down the road if their needs change.

Jira Cloud is available through both monthly and annual subscription plans, with a discount for the latter, based on the number of users who will be logging in to the platform. Monthly fees are determined by the daily average user count for the previous 30 days, while annual plan charges are based on a fixed maximum number of users.

Jira Cloud is also broken down into two additional subscription tiers: Standard and Premium. Jira Cloud Standard is the most popular distribution with a lower price point. Jira Cloud Premium is slightly more costly, but includes guarantees of 99% uptime, unlimited online storage, and 24/7 support.

Jira Server Pricing

Jira Server allows organizations to host instances of the tool using their own infrastructure or a variety of third party cloud providers. It is suitable for businesses that have specific or stringent performance requirements, anticipate scaling rapidly, or need higher levels of customization and monitoring than is available with Jira Cloud.

Explore Jira Solutions

Unlike Jira Cloud, Server is not subscription-based. It is instead a permanent one-time purchase that comes with a 12-month maintenance term. This maintenance term provides critical support with security updates, patches, and bug fixes, as well as access to new features and releases as Atlassian develops them. Continuing the maintenance term after the initial 12-month period is optional. Organizations can renew it at any time to continue to receive updates and improved technical support.

Jira Data Center Pricing

Jira Data Center includes all the features of Jira Server deployments, but with additional management options, greater flexibility, and improved security. Data Center provides the highest available levels of performance and scalability, and it is most appropriate for large, enterprise-scale organizations. Data Center is available only as an annual subscription. While Jira Software and Service Desk can be used with Data Center, Jira Core cannot.

Free options and discounts

Free Jira Cloud options exist for all Jira products. The free Jira Software tier includes 2GB of storage and supports up to 10 users. The free Jira Core tier also supports up to 10 users, while Service Desk’s includes up to 3 agents and unlimited end users.

Jira Server products are also available to try without limitations for 30 days, which may be extended to a maximum of three months. Similarly, complete Jira Cloud products are available for 7 day free trials.

Beyond the free options available, several discounts also exist for specific groups looking to purchase Jira licenses. Eligible academic institutions, such as schools, research groups, or public libraries can obtain a discount of up to 50% on Cloud products through an Atlassian Academic License. In addition, registered nonprofit organizations can purchase Cloud subscriptions at an even larger discount of 75% by applying for an Atlassian Community License.

Jira Software Pricing

Jira Software is Atlassian’s flagship project management suite, including both the basic functionality of Jira Core as well as a variety of newer agile project management features, which were formerly bundled separately as Jira Agile. Though Jira was initially geared towards developers and technical teams, adopting agile methodologies has made the platform useful for planning, tracking, and managing any kind of work. Nontechnical teams in fields like human resources increasingly find Jira useful for defining and enacting efficient workflows.

Jira Goals

Jira Cloud

Below is a table outlining Atlassian’s licensing costs for Jira Software Cloud with a monthly subscription:

Jira Cloud Pricing Monthly

Source: Atlassian

Annual subscription prices are similar but somewhat discounted over the 12-month commitment:

Jira Cloud Pricing Annual

Source: Atlassian

Jira Server

The following table shows the pricing by user tier for a Jira Software instance running on Jira Server:

Jira Server Pricing by User Tier

Source: Atlassian

The pricing for optional maintenance terms beyond the first year is an ongoing annual fee that equals half the cost of the original license:

Jira Maintenance Pricing

Source: Atlassian

Jira Data Center

Finally, here is an overview of pricing for a Jira Software instance using Data Center:

Jira Pricing for Data Center

Source: Atlassian

Jira Service Desk Pricing

Jira Service Desk is designed for business and IT customer service desks. While Jira Software and Core feature a general focus on project management, Service Desk creates a common platform to specifically address customer issues.

Jira Cloud

Below is the monthly pricing information for Jira Service Desk Cloud, based on agents rather than users:

Jira Service Desk Cloud Pricing Monthly

Source: Atlassian

Prices are again discounted for an annual subscription:

Jira Service Desk Cloud Pricing Annual

Source: Atlassian

Jira Server

Jira Service Desk with Server involves a scaling one-time licensing fee:

Jira Service Desk Server Pricing

Source: Atlassian

The annual cost for optional maintenance after the first year is again typically half the price of the one-time licensing fee:

Jira Service Desk Server Maintenance Pricing

Source: Atlassian

Jira Data Center

Here are the prices for Service Desk with Jira Data Center:

Jira Service Desk Data Center Pricing

Source: Atlassian

Jira Core Pricing

Jira Core lacks many of the newer features geared towards lean and agile management styles present in Jira Software, but it does include all of the functionality needed for most standard project management use cases. It is suitable for organizations that do not follow agile management practices or engage in software development.

Jira Cloud

The monthly pricing for Jira Cloud Core is split into four user tiers:

Jira Cloud Core Monthly Pricing

Source: Atlassian

The annual pricing is again discounted in comparison to the monthly payment schedule:

Jira Cloud Core Annual Pricing

Source: Atlassian

Jira Server

The pricing for Jira Core with Server is a one-time fee, as with the other two versions:

Jira Core Server Pricing

Source: Atlassian

The annual maintenance fee remains half the licensing fee for all user tiers beyond the first:

Jira Core Server Maintenance Pricing

Source: Atlassian

Navigate the Jira Purchasing Process with Ease

Platinum Atlassian Solution Partners like Contegix make purchasing and managing Jira simple. Contegix provides focused and dedicated support for your Jira deployment and ensures that the platform is customized to meet your enterprise’s needs. Contegix can handle initial purchases, upgrading Jira, and hosting, so you can focus on completing workflows. Contact Contegix if you are ready to get started using Jira with minimal cost and effort.