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What is ITSM? Getting Started with IT Service Management
Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.
How Atlassian Can Help Accelerate Public Sector Digital Transformation
As the pandemic persists, so does public sector digital transformation—in fact, it’s accelerating in many parts of the world.
A Guide to the Atlassian Product Suite
Looking for a digital solution to improve agility, efficiency or organization? There’s an Atlassian solution for that. Atlassian’s suite of tools (Jira, Confluence, Trello, Bitbucket and more) have been adopted by thousands of companies worldwide. And with help from Contegix—the only Atlassian Platinum Partner that offers application support services, and private and public cloud deployment assistance—Atlassian tools can be successfully adopted and implemented by any company across a multitude of use cases.
Jira Service Desk Is Now A Forward-Thinking, Enterprise-Wide Solution
Jira Service Desk is beloved by its users: Across industries, this IT service management (ITSM) solution helps IT departments deliver rapid service, increase their flexibility and engage in heightened collaboration.
A Strategic Approach to Streamlining Atlassian Tools
As more companies move toward a distributed workforce, establishing streamlined workflows with integrated tools can drastically improve productivity. Although the Atlassian Suite is designed to streamline management and performance of tasks, teams don’t always get the most out of the tools—possibly due to lack of bandwidth or platform expertise.
Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
Jira Migrations: Server to Server, Migrating Projects, and Merging Instances
Learn how to migrate Jira from one server to another without risking data loss or lengthy disruptions to business operations in this step-by-step guide.
Contegix to Expand Public Sector Footprint as an Atlassian Verified Government Partner
DULLES, Va., June 30, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced its status as an Atlassian Verified Government Partner. Verified Government Partners have met Atlassian’s rigorous training criteria and have a proven track record of helping public sector organizations of all sizes achieve mission success. This new designation complements the company’s Atlassian Platinum Partner status.