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Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
Contegix to Expand Public Sector Footprint as an Atlassian Verified Government Partner
DULLES, Va., June 30, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced its status as an Atlassian Verified Government Partner. Verified Government Partners have met Atlassian’s rigorous training criteria and have a proven track record of helping public sector organizations of all sizes achieve mission success. This new designation complements the company’s Atlassian Platinum Partner status.
Outfitting the Public Sector for a Digital Future
Government teleworking is on the rise—the Social Security Agency recently converted 4,000 call center employees to at-home agents, for instance. This movement to remote work has been exacerbated by the pandemic, but public sector agencies at the federal, state and local levels are poised to benefit from thoughtful IT activity as a result.
Jira Project Management: A Step-by-Step Guide
Learn how to use Jira for project management, from creating projects in Jira to customizing them to meet your needs, in this complete guide.
Jira Tutorial: The Comprehensive Guide to Using Jira
Learn how to start using Jira in this comprehensive tutorial, with step-by-step instructions and detailed breakdowns of every aspect of working in Jira.
What Higher Demand for Virtual Learning Means for Higher Education
Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.
Jira Portfolio (now Advanced Roadmaps): The Complete Guide
Discover everything you need to know about Portfolio for Jira in this comprehensive guide, from available features to getting started using roadmaps.
How Remote Teams Can Make the Best of Atlassian’s Now-Free Software
To combat the spread of the COVID-19 pandemic, many states have mandated that all “non-essential” businesses close their offices. As a result, in an unprecedented transformation of the workforce, thousands of employees are fully remote for the first time.