Resources
Blog
Stay current with the latest technology tips, relevant news, and important updates.
View Blog Posts
Customer Success
Learn how we’ve helped customers implement digital technology and achieve results.
View Case Studies
Library
Explore our extensive collection of digital and interactive resources.
See Resources
Get real-time protection to help prevent the growing number of ransomware attacks
Earlier this month the Colonial Pipeline, a 5,500 mile pipeline that supplies upwards of 45% of the gasoline to the east coast of the United States was breached and halted due to a ransomware attack. With no recovery mechanism in place, the company was forced to pay nearly $5 million dollars to regain control of their infrastructure. The attack is a harsh reminder for many organizations of the growing threat of cyber-attacks and ransomware. Sadly, hacker groups such as “DarkSide” are only increasing in numbers and the threat of ransomware is only growing in complexity and scale.
Measure IT Success With These KPIs
IT departments are responsible for many facets of a business that extend far beyond server rooms: from opening and closing support tickets to implementing comprehensive digital transformation initiatives. But how can businesses ensure that their IT service department’s work is aligned with larger business objectives? “It’s important for teams to regularly measure success against a Service Level Agreement, which includes key metrics like abandonment rate, response time, and overall customer satisfaction.”
How Higher Education Can Create Cost Efficiency Through Managed Services
One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time. The majority of students continue to attend virtual school, or some mix of remote and in-person classes. And even as vaccine distribution ramps up and provides a glimmer of hope for a return to in-person learning, remote learning will remain a required service in the days, months and perhaps even years to come.
How Managed Service Providers Can Help Higher Education Address the Challenges Brought On By COVID-19
From outsourcing IT services requests, to managing cloud migration, to improving security architecture, managed service providers (MSPs) offer their clients a variety of services to navigate the increasingly complex, unpredictable technological world.
Why Outsourcing Network Risk Assessments is Good for Business
As more companies seek “remote-first” workplaces for the long haul, IT teams are under pressure to ensure current network measures are enough to handle this long-term shift to distributed work environments. One way to check for resiliency within systems is by performing a network risk assessment—an audit of a network system and all of the devices within it.
What Every CIO Should Know About Managed Services Heading into 2021
Cybersecurity (61%) and cloud services (53%) top the list of CIO investment plans for the new year, according to Gartner’s CIO Agenda survey. In order to realize those ambitions, however, CIOs not only have to advocate for IT spending, but also prove they can invest in cybersecurity tools and cloud solutions that deliver ROI for their company, fortify digital operations and provide value to users.
Why Higher Ed CIOs Should Embrace Moving to the Cloud
Editor's note: A version of this article was originally published by InformationWeek. An initial cloud migration investment can deliver both immediate and long-term benefits -- especially if the infrastructure evolves along with an institution's digital operations.