JSM Exposed: Navigating Key Features to Advance Service Delivery

Discover how JSM revolutionizes IT service delivery and empowers teams to excel in incident management and problem resolution. Demo included in this exclusive on-demand webinar! 


How Financial Services Businesses Can Maintain Security While Transitioning from Legacy ITSM Tools

In financial services today, smooth digital operations are as important to the success of a business as the financial products it offers. Even though the financial services industry is undergoing rapid digital transformation in product offerings, an astounding 45% of financial services firms have low maturity in their own IT service management (ITSM).


Seven Summer Updates for Atlassian Users

A fundamental pillar of agile development is continuous improvement. So as the leading provider of agile collaboration and service delivery tools, Atlassian is continuously improving its tools, too. Here, we’ll explore forecasted Atlassian updates slated to be released over the summer and into the fall. From enhanced migration capabilities to improved approval management features, these updates are designed to provide teams with more control over their Atlassian environment.


Fuel Efficient ITSM with Atlassian’s Latest AI Features

For several months, AI—specifically generative text applications—have been top of mind in the tech sector. And now, Atlassian Intelligence is bringing that functionality to Atlassian’s product suite, enabling users to automate support in Jira Service Management, and accelerate efficient IT Service Management (ITSM) across their organization.  But what is ITSM and why should organizations practice it at all? 


Why Your ITSM Strategy Matters More in an Uncertain Economy

With 130,000 tech employees laid off already this year, the industry is in a state of flux—and so are IT departments. As company priorities and team structures shift during an uncertain economy, IT teams often receive a sudden influx of tasks related to onboarding and offboarding, access management, and other service desk requests. 


How Jira Service Management Can Simplify ITSM During Mergers and Acquisitions

A merger or acquisition is a major business transformation, requiring organization leaders to integrate new departments and unify two different companies’ technology and systems. Several aspects of this work, including issuing employees updated email addresses, laptops, and access permissions, as well as building new workflows for recently joined teams, fall under the scope of the organization’s IT Service Management (ITSM) strategy. 


Contegix Named an Official Atlassian ITSM Specialized Partner

Contegix, a leading Atlassian Platinum Solutions Partner in the U.S. and Canada, that delivers technical consulting services for the commercial enterprise and U.S. Federal markets, today announced that it has achieved Atlassian ITSM specialization.


Level Up Your Service Management with 5 New Jira Features

Atlassian’s Jira Service Management is an indispensable tool used by over 45,000 organizations to manage service requests and build agile teams in IT and beyond. While JSM is rooted in IT service management, it can help every team provide quality, efficient responses to service requests. From document approval in the legal department to employee onboarding in HR, JSM improves communication and response efficiency, keeping business goals and service operations aligned.


3 Common Mistakes to Avoid in an ITSM Strategy

This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy. This eBook will cover: Goal Misalignment, ITSM Tooling, Effective Communication and more!