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The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Customer Service Week – Day 5
Today is the fifth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey.
Customer Service Week – Day 4
Today is the fourth day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!
Customer Service Week - Day 3
Today is the third day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!
Customer Service Week – Day 2
Today is the second day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about Chris Layser, Senior Network Engineer, CCNP, and find out how he empowers and supports Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!
Customer Service Week Is Here
Today marks the first day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their clients every day.
Drupal 7 vs. Drupal 8: When An Upgrade Is A Huge Step Forward
Among developers, it’s widely accepted that updates to existing operating services don’t necessarily have an instant adoption rate. There are a few reasons for this, but chief among them is the sense that developers often feel that updating to a new system is a hassle, and they’re just as well off spending that time manually updating older modules.
5 Reasons Why Your WordPress Performance Is Slipping
Here are five of the most common causes of WordPress slowdowns, and what you can do to alleviate the issues.