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Outfitting the Public Sector for a Digital Future
Government teleworking is on the rise—the Social Security Agency recently converted 4,000 call center employees to at-home agents, for instance. This movement to remote work has been exacerbated by the pandemic, but public sector agencies at the federal, state and local levels are poised to benefit from thoughtful IT activity as a result.
Managed Services and IT Support for Higher Education
Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education.
Jira Project Management: A Step-by-Step Guide
Learn how to use Jira for project management, from creating projects in Jira to customizing them to meet your needs, in this complete guide.
Jira Tutorial: The Comprehensive Guide to Using Jira
Learn how to start using Jira in this comprehensive tutorial, with step-by-step instructions and detailed breakdowns of every aspect of working in Jira.
Why Disaster Recovery as a Service is a Must for Businesses During (and After) the Pandemic
When a natural disaster occurs, businesses worry about things like the safety of their employees or possible damage to an office space. But there’s another important factor to consider: the status of their data centers.
Service Desk vs Help Desk: Differences and Use Cases
Find out the difference between a service desk and a help desk, and learn which best meets the needs of your organization’s end users.
What Higher Demand for Virtual Learning Means for Higher Education
Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.
Moving from Remote-Ready to Remote-Resilient
According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner.