Resources

Blog

Why Disaster Recovery as a Service is a Must for Businesses During (and After) the Pandemic

When a natural disaster occurs, businesses worry about things like the safety of their employees or possible damage to an office space. But there’s another important factor to consider: the status of their data centers. 

Article

Service Desk vs Help Desk: Differences and Use Cases

Find out the difference between a service desk and a help desk, and learn which best meets the needs of your organization’s end users.

Blog

What Higher Demand for Virtual Learning Means for Higher Education

Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.

Blog

Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner. 

Blog

Ensuring HIPAA and FedRAMP Compliance During a Public Health Crisis

The healthcare community is under immense stress right now as the COVID-19 pandemic consumes public health expertise, medical research capacity, hospital resources and equipment availability. Luckily, there are IT and tech solutions developed with compliance in mind that hospitals and government agencies can implement to help them through the crisis.

Newspaper Coffee
Blog

Enterprise Security and Remote IT Support—A Match Made in Necessity

Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.

Article

Jira Portfolio (now Advanced Roadmaps): The Complete Guide

Discover everything you need to know about Portfolio for Jira in this comprehensive guide, from available features to getting started using roadmaps.

Blog

How Remote Teams Can Make the Best of Atlassian’s Now-Free Software

To combat the spread of the COVID-19 pandemic, many states have mandated that all “non-essential” businesses close their offices. As a result, in an unprecedented transformation of the workforce, thousands of employees are fully remote for the first time.