Service Desk: Why First Contact Resolution Matters

It’s important to complete what needs to be done the first time around with a goal of achieving first contact resolution (FCR).


The Top 10 Tips for Atlassian Security & Compliance

Don West of Contegix shares 10 tips to keep your Atlassian instances secure and compliant.


The Top 3 Jira Plugins for Agile Teams

Post-it notes tacked on a whiteboard are convenient for planning, but they won’t survive the length of a sprint. That’s why a project management tool like Atlassian’s Jira is needed.


IT Service Desk: The Importance of Continuous Training

Leveraging an IT service desk that values continuous training can give companies the edge when it comes to resolving IT issues and fulfilling service requests.


Key Elements for a Successful Drupal Migration

Here are a few key elements to consider for a successful Drupal migration.


An Interview with Contegix’s Product Development Team

I chatted with the project owners about the evolution of the Agility Bundle, things that make the tool different from anything else out there, and some of the lessons they learned along the way.


Five Tools for Your DevOps Team

We will be covering five worthy DevOps tools for every developer, ranging from multi-million dollar enterprises to the most modest of startups.

Business Paper

Contegix Acquires Equip, an Atlassian Platinum Solution Partner

The following Press Release was issued today announcing our acquisition of Equip of Portland, Oregon. Equip’s Atlassian professional services offerings, align very well with our 14 years of Atlassian hosting and management.