Resources
Blog
Stay current with the latest technology tips, relevant news, and important updates.
View Blog Posts
Customer Success
Learn how we’ve helped customers implement digital technology and achieve results.
View Case Studies
Library
Explore our extensive collection of digital and interactive resources.
See Resources
Why Your ITSM Strategy Matters More in an Uncertain Economy
With 130,000 tech employees laid off already this year, the industry is in a state of flux—and so are IT departments. As company priorities and team structures shift during an uncertain economy, IT teams often receive a sudden influx of tasks related to onboarding and offboarding, access management, and other service desk requests.
How Jira Service Management Can Simplify ITSM During Mergers and Acquisitions
A merger or acquisition is a major business transformation, requiring organization leaders to integrate new departments and unify two different companies’ technology and systems. Several aspects of this work, including issuing employees updated email addresses, laptops, and access permissions, as well as building new workflows for recently joined teams, fall under the scope of the organization’s IT Service Management (ITSM) strategy.
Contegix Named an Official Atlassian ITSM Specialized Partner
Contegix, a leading Atlassian Platinum Solutions Partner in the U.S. and Canada, that delivers technical consulting services for the commercial enterprise and U.S. Federal markets, today announced that it has achieved Atlassian ITSM specialization.
Level Up Your Service Management with 5 New Jira Features
Atlassian’s Jira Service Management is an indispensable tool used by over 45,000 organizations to manage service requests and build agile teams in IT and beyond. While JSM is rooted in IT service management, it can help every team provide quality, efficient responses to service requests. From document approval in the legal department to employee onboarding in HR, JSM improves communication and response efficiency, keeping business goals and service operations aligned.
3 Common Mistakes to Avoid in an ITSM Strategy
This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy. This eBook will cover: Goal Misalignment, ITSM Tooling, Effective Communication and more!
How Jira Service Management Brings New Opportunity for Your Entire Enterprise
What comes to mind when you think about agile workflows and service management platforms? For many, these tools are associated with software and IT teams, which need flexible platforms to document, assign, and track tasks. But the reality is that every part of the enterprise can benefit from digital tools that streamline workflows and organize business-critical operations, especially now that so many teams are digital-first and remote.
Unleash your ITSM potential at Pink23
Contegix and Appfire invite you to join them at Pink23's Annual ITSM Conference, Feb 26th-Mar 1st 2023 in Las Vegas. Explore best practices, methodologies, our SYNTHESIS Solutions Platform and network with industry leaders.
Powering your Help Desk with Jira Service Management
More and more organizations are looking for ways to improve the customer experience. In this presentation we discuss how applying IT Service Management (ITSM) best practices can take your service help desk to the next level!
ITSM: Atlassian Jira Service Management (JSM) vs ServiceNow | Gartner Magic Quadrant™
2022 is shaping up to be the best year yet for Jira Service Management (JSM).