Service Desk
Keep your end-users productive and your IT team focused on strategic initiatives. Contegix makes it easy to provide your end-users with a high-quality central point of contact for all of their IT needs.
Contegix Service Desk offers:
- Expertise in your industry and the tasks at-hand
- A reliable, committed team that works when you need them to
- Strategic guidance to proactively address current and future challenges
Immediate Support. Continuous Improvement. Long-term Value.
The Contegix Service Desk operates as a seamless extension of your IT team to solve problems and answer questions quickly and affordably.
Our ITIL best practice approach gives you a central point of contact to resolve and manage all incidents and requests. We support custom business applications and processes as well as standard hardware, software, and connectivity. In addition, our knowledgeable and certified US-based team utilizes a proven project methodology for on-boarding and go-live success.
Service Tiers
24/7 Model
Reduce stress and resource drain while optimizing processes and service delivery. With Contegix as the front-line extension of your IT team, 24/7/365, your IT staff is free to focus on high-level projects and initiatives.
Dedicated Model
Limit the number of people with access to your data by using a dedicated team of analysts. Customize to utilize dedicated tier during core business hours with roll over to the shared model after hours.
Off-Shift Model
Eliminate the headaches of finding coverage. Off-shift Service Desk gives you single point-of-contact support for your entire organization during the off-hours, weekends, and holidays.
Unlike Any Other
Our experience, service level excellence, and commitment to your business success sets Contegix apart from other managed service providers.
Immediate high quality support for your end-users combined with a continuous improvement strategy means long-term value for your organization.
Service Features
Custom Support
Contegix provides a full-service end-user experience, supporting standard hardware, custom business applications, as well as facilities workflows, and other non-IT requests.
High Quality Management Reports
Daily, weekly, monthly and quarterly performance reports offer improved visibility for incident trends, support documentation, and governance.
Knowledge Base
Our comprehensive and fully transparent knowledge base helps us resolve tickets efficiently and cost-effectively.
Quality Assurance
Formal Quality Assurance program consisting of 7 components and a fourteen-point evaluation fostering continuous improvement.
US-Based Team
Our knowledgeable and certified team is comprised of US-based, bilingual analysts who can easily adapt to your processes and business applications.
Resources
View all Resources
Contegix Appoints David Michaud as Vice President and General Manager for Managed IT Services Business
Reading, Pa., March 31, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced that it has named tech industry veteran David Michaud as its new as Vice President and General Manager for its Pennsylvania-based managed IT services business unit. Michaud will be responsible for driving the strategy and growth of Contegix’s managed IT services business unit, which includes an outsourced service desk, cloud infrastructure, IT administration, and hardware distribution.
IT Support in a 24x7 Work Environment
Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past 15 years, according to the Federal Reserve.
Top 13 Jira Plugins and How to Start Using Them
Learn about 13 of the most useful Jira plugins for Cloud, Server, and Data Center, as well as how to choose plugins that suit your organization best.
Let's Talk
Ready to talk? Please tell us a little more and we'll be in touch shortly!