Service Desk
Keep your end-users productive and your IT team focused on strategic initiatives. Contegix makes it easy to provide your end-users with a high-quality central point of contact for all of their IT needs.
Contegix Service Desk offers:
- Expertise in your industry and the tasks at-hand
- A reliable, committed team that works when you need them to
- Strategic guidance to proactively address current and future challenges
Immediate Support. Continuous Improvement. Long-term Value.
The Contegix Service Desk operates as a seamless extension of your IT team to solve problems and answer questions quickly and affordably.
Our ITIL best practice approach gives you a central point of contact to resolve and manage all incidents and requests. We support custom business applications and processes as well as standard hardware, software, and connectivity. In addition, our knowledgeable and certified US-based team utilizes a proven project methodology for on-boarding and go-live success.
Service Tiers
24/7 Model
Reduce stress and resource drain while optimizing processes and service delivery. With Contegix as the front-line extension of your IT team, 24/7/365, your IT staff is free to focus on high-level projects and initiatives.
Dedicated Model
Limit the number of people with access to your data by using a dedicated team of analysts. Customize to utilize dedicated tier during core business hours with roll over to the shared model after hours.
Off-Shift Model
Eliminate the headaches of finding coverage. Off-shift Service Desk gives you single point-of-contact support for your entire organization during the off-hours, weekends, and holidays.
Unlike Any Other
Our experience, service level excellence, and commitment to your business success sets Contegix apart from other managed service providers.
Immediate high quality support for your end-users combined with a continuous improvement strategy means long-term value for your organization.
Service Features
Custom Support
Contegix provides a full-service end-user experience, supporting standard hardware, custom business applications, as well as facilities workflows, and other non-IT requests.
High Quality Management Reports
Daily, weekly, monthly and quarterly performance reports offer improved visibility for incident trends, support documentation, and governance.
Knowledge Base
Our comprehensive and fully transparent knowledge base helps us resolve tickets efficiently and cost-effectively.
Quality Assurance
Formal Quality Assurance program consisting of 7 components and a fourteen-point evaluation fostering continuous improvement.
US-Based Team
Our knowledgeable and certified team is comprised of US-based, bilingual analysts who can easily adapt to your processes and business applications.
Resources
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Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
Contegix to Expand Public Sector Footprint as an Atlassian Verified Government Partner
DULLES, Va., June 30, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced its status as an Atlassian Verified Government Partner. Verified Government Partners have met Atlassian’s rigorous training criteria and have a proven track record of helping public sector organizations of all sizes achieve mission success. This new designation complements the company’s Atlassian Platinum Partner status.
What is an IT Service Desk? Definition, Benefits, and Implementation
Discover what an IT service desk is, the benefits it can bring to your organization, and the most cost effective way to implement one in this guide.
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