IT Service Management Solutions
In a fast-evolving digital generation, being able to deliver easy-access and fast service management across your organization can be essential for your business. ITSM delivers these new realities of digital transformations and can be applied to all areas of an enterprise to improve efficiency and the quality of service delivery. From strategy to personalization to automation, we design digital solutions to help enterprises move forward and let go of standalone processes.
Innovate Smarter with ITSM Solutions
Minimize the risk of disruptions to IT services with dependable workflows and improved service delivery.
Strategically designed ESM and ITSM solutions that identifies cost-effective ways to improve services being managed inefficiently or unnecessary.
Save time and improve workload management through streamlined IT management approaches.
Increase visibility and drive collaboration between development and IT teams through an integrated platform.
Empower teams by applying share knowledge and hands-on experience to grow technical expertise.
Sophisticated request coordination and management that reduce the complexity of IT systems and improves productivity for IT teams.
Optimize your Atlassian tools across your entire organization by implementing ITSM. These solutions are designed by applying core concepts and best practices based on your unique needs. If you are consolidating or moving on from a legacy system, we are here to find the most cost effective and timely transformation solution.
|See how we helped American Software successfully migrate from a multi-tooled environment into a single tool. Read More ➡|
Our team will perform a comprehensive discovery session to understand the requirements for a successful implementation. From analyzing the current tools in use, work methods, challenges, and permission requirements, our team is here to understand what the best fit is for you in the most cost effective way.
Upon deploying the solution, we will work with you to verify the solution meets the requirements as defined in the discovery sessions. Any requested updates will be documented and prioritized for your teams to review.
We have a qualified team ready to assist you with all your ITSM questions and issues. With professional advice and continued support, your teams will be able to innovate smarter and address any issues that may arise.
ITSM involves a few essential processes that are most commonly used with IT teams. Selecting the right ITSM processes starts with a well-designed strategy defining business requirements. These processes not only benefit your IT team but can improve efficiency and productivity throughout your entire organization.
|Learn how we performed a full ITIL transformation for Newrez's large Jira Service Management environment. Read More ➡|
Help IT team determine how to structure their services and identify new architecture opportunities to best meet business needs.
Identifying and maintaining all IT assets within an organization and determining which are most important for meeting core business goals.
Integrate high performing monitoring tools that can be configured to automatically initiate an issue or update notifications and alerts any inactive systems.
Manage general changes and emergency changes with required approvals and reviews of stages and statues of workflows.
Assisting IT departments with identifying compliance requirements when necessary and develop IT services that align with the organization’s needs.
Implement effective request and issue type management to better define incidents, prioritize issues and configure fields and workflows to report accurate data.
Support IT teams by ensuring services provided and systems required to fulfill those services are secure and properly managed.
Define procedures and tools used by IT teams to document system data and provide access to the information teams need to provide services.
Develop transparency around IT service issues by understand reasoning, identifying resources affected, and implementing effective repeatable solutions.
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Unleash your ITSM potential at Pink23
Contegix and Appfire invite you to join them at Pink23's Annual ITSM Conference, Feb 26th-Mar 1st 2023 in Las Vegas. Explore best practices, methodologies, our SYNTHESIS Solutions Platform and network with industry leaders.
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