Tool Comparison Guide

Enterprise Service Management (ESM) tools help organizations streamline their processes to improve service delivery. Using principles of ITSM, ESM applications allow teams to operate in an efficient, process-driven manner. The comparison chart below shows the differences between the most popular ESM applications used by large enterprises. Jira Service Management is emerging as the market leader due to its flexibility, ease of integration, ease of use, and security features.

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ESM Tool Comparison

See how Jira Service Management stacks up against other ESM tools:

Green – fully supported, Yellow – partially supported, Red – not supported

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