IT Service Desk

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How Around the Clock IT Powers Innovation

Innovation is a pressure-packed, around-the-clock pursuit. Success often requires leaders driving innovation—and teams supporting them—to work long hours. In today’s always-on digital world, helping companies stay focused on innovation often requires an IT service desk operation that’s available whenever someone needs them—whether that’s at 2 pm or 2 am. Reliable Service Desk That Works When You Need Them

Blog

Developing an IT Playbook for a BYOD Workforce

The COVID-19 pandemic has accelerated the bring your own device (BYOD) work trend. People increasingly sign on to company email, applications and accounts from their personal laptops, smartphones and other devices. For IT teams, an increase in BYOD-generated work raises immediate challenges regarding the integrity and security of corporate systems, platforms and data. 

Blog

Why IT Support Teams Need To Reorient Around Accessible and Expedient Service

Millions of people can do their jobs from smartphones, tablets and laptops—all of which can be taken anywhere with an internet connection. For IT support, colleagues working at all hours from corporate (or personal) devices highlights the value of providing them with around the clock IT help and guidance aimed at preparing for potential disruptions—both expected, like a missed software update, and unexpected, like a security breach tied to a corporate account.

Blog

Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

Article

What is an IT Service Desk? Definition, Benefits, and Implementation

Discover what an IT service desk is, the benefits it can bring to your organization, and the most cost effective way to implement one in this guide.

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Managed Services and IT Support for Higher Education

Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher ed.

Article

Service Desk vs Help Desk: Differences and Use Cases

Find out the difference between a service desk and a help desk, and learn which best meets the needs of your organization’s end users.

Blog

Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner.